If you or your customer are being depicted in the wrong location there are 3 methods to attempt to resolve this error:ġ) Create a free account at, login, and then go to your Settings page. Examples of the cause include recently reassigned IP address blocks that have not yet been updated in MaxMind's database, the company we use for GeoIP. We have no control over this and can only go from what they tell us. Sometimes however, the GeoIP service provides us with an inaccurate location, which is usually caused by outdated information in their database. Using this estimated location, if you use the BEGIN TEST button and do not have a preferred server, we very quickly check the latency (ping time) of what appear to be the Test Servers closest to you and select the one with the best performance. At best it can only tell us which city or town you live in and occasionally it is accurate down to an entire postal code block. This service estimates your location using your IP address but only very approximately. Roots may be growing into the cable buried in your yard.To provide customers with accurate results we use a widely deployed technology called GeoIP.
Speed may be slow because you’re using the internet at peak times, or your router may be outdated. You may even see disclaimers like “wireless speeds may vary” because Wi-Fi speeds are always inconsistent no matter what provider you choose-it’s just how Wi-Fi works.įor example, there may be issues with the provider’s service area, like faulty connections somewhere within the neighborhood. Internet providers will state “up to” when advertising maximum speeds because many variables can prevent you from hitting that top speed. What you see on the speed test is simply where your internet speeds are currently. Most of the time, your internet speeds will fluctuate within a small range of that max speed. The speeds promised by your internet plan are the max speeds you can expect.
You likely won’t ever see the maximum speed advertised by your provider in the speed test, but your speed test results should come close. Why doesn’t my internet speed match my plan?
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